CUSTOMER QUALITY SERVICES

We pride ourselves in giving you the best quality service, and making sure that our priority is our customer satisfaction. Each and every customer is special and important to us, to ensure the best quality service, please e-mail us on customercare@reinastyle.com  for any  questions regarding your order, or info@reinastyle.com  for any questions or comments. After placing an order you will get an order confirmation number and tracking details of your items.
 

CANCELING YOUR ORDER

If you decide to cancel the order, please do so immediately by e-mailing us on customercare@reinastyle.com  with your order confirmation number, full name, and address, if we have already dispatched your order, then you may return the order once you receive it “unopened “with everything intact at your expense, no longer than 7 days upon receiving the order, and you will receive a refund once we receive the items.
(Fill out the form under “canceling my order” and sign it)

Send the order to the following address:
Reina Creations LLC
Khalid Bin Waleed Street,
NBQ Building # 701,
P.O. Box 55157 ,
Dubai, United Arab Emirates.
 

RETURNING YOUR ORDER

We make sure we provide the best care and accuracy when handling your order; if for some reason what you have received in not what you have ordered, please e-mail us on customercare@reinastyle.com  regarding your issue with your order confirmation number, full name, and address, make sure the item/s is unworn, unwashed with the tag and plastics covering intact, at our expense , no longer than 7 days upon receiving the order and and we shall send out a replacement once we have received the order back.
(Fill out the form under “Returning my order” and sign it Send the order to the following address):

Reina Creations LLC
Khalid Bin Waleed Street,
NBQ Building # 701,
P.O. Box 55157,
Dubai,United Arab Emirates.