Customer Care

 CUSTOMER QUALITY SERVICE

 We pride ourselves in giving you the best quality service, and making sure that our priority is our customer satisfaction. Each and every customer is special and important to us, to ensure the best quality service, please e-mail us on customercare@reinastyle.com for any questions regarding your order, or info@reinastyle.com for any questions or comments. Please allow 24 hours time period for a response to your e-mail on a weekday and a 48 hour time period on the weekend (Friday/Saturday)
OR call us on +9714-3977999  working hours Sun-Thur (8:00am-5:00pm) U.A.E time is +4 GMT
 
TRACKING YOUR ORDER
 After placing an order you will get an order confirmation number and tracking details of your item/s. Reinastyle.com uses SKYNET WORLWIDE EXPRESS to deliver its orders, we enable our customers to track their orders, through our main website, by entering the tracking number we have provided for you upon confirming your order by e-mail, or by directly going to   www.skynetwwe.com  and tracking it yourself if you choose to do so.
Orders placed before 12pm local time will be delivered on the same day. Orders placed after 12pm will be delivered the following business day. Orders made after 12pm on Thursday will be delivered on Saturday. (U.A.E weekend is FRIDAY/SATURDAY, FRIDAY IS NOT A WORKING DAY)
       *NOTE: local time-Reinstyle.com warehouse is situated in Dubai, U.A.E where the local time is +4 GMT
 
SENDING A GIFT
If you wish to send a gift to a current member of Reinastyle.com using the “WISH LIST” service provided by our website, or a non-member by adding their details in the “senders address” with their provided details you may also do so. All you have to do is after you have proceeded with your shopping bag, and you have entered your details, you may tick the box of “sending a gift” for an additional $3 we will wrap it for you with tissue paper, provided a gift box with a ribbon, you may also have an option of sending a hand-written personal message, you may provide us with this information by typing the message within a box provided under “personal message”.
Go to our “WISH LIST SEARCH”, and see if a friend or loved one is a current member, by entering their e-mail and see if you can surprise them with a gift they were wishing for! SPREAD THE LOVE….
TIP: if you are confused on what to get a friend of loved one, we also have an option where you can email a friend a certain item, this way you can know their feedback and make your decision accordingly. By clicking on the envelope icon and typing their email, it’s easy simple and makes buying a gift enjoyable.
 
 
 
 
 

 

 

 

 

 

 

 

For Enquiry : Tel : +9714 3977999 | Email : info@reinastyle.com